Terms & Conditions
Last modified March 2024
Our commitment
You will be assessed by a qualified physiotherapist & depending on the type of service you require/want, will alter the level of depth & assessment. All our physiotherapists are registered with the Health & Care Professions Council (HCPC)& Chartered Society of Physiotherapists (CSP)& each physiotherapist is covered by their own insurance with the CSP & under the business’s insurance. Any questions regarding the level of our insurance cover, please enquire via email or phone. After the examination, your physiotherapist will highlight the presenting concerns, educate you & provide an appropriate treatment. You are free to refuse proposed treatments & our physiotherapists will always work with youto ensure the treatments are specific to you & the treatment plan is a collaborative process.
Appointments will be completed on a one-to-one basis.
Cancellation Policy
If you cancel your appointment with less than 24-hours’ notice, you will be charged a cancellation fee, which is 50% of the total cost of the appointment. If you fail to attend your appointment without letting us know, you will be charged 100% of the total cost of the appointment.
If you are more than 10 minutes late for your appointment, we may be unable to see you or may still end the appointment at the pre-determined time, resulting in a shorter session & an in-compete session for yourself. This is to ensure that appointment delays don’t cause further delays for patients later in the day. No partial refunds can be made for shorter sessions due to late arrivals.
Please note that some insurance companies do not always cover late cancellations or non-attendance which will therefore incur charges to your person/client.
Rescheduling your appointment
You can reschedule your appointment up to 24 hours before your appointment starts, with no extra fees, by calling us on 07940997798 or via our online booking system.
Insurance & Regulation
We confirm that Physio2UCarlisle holds appropriate insurance coverage including employers’ liability & public liability with each individual physiotherapist also possessing their own Medical Professional Liability Insurance via the CSP & are under regulation by the HCPC.
Looking after your personal information:
Physio2UCarlisle Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you.
Our Data Protection Promise:
As ‘Data Controllers’ of your personal data, we take our role in the protection of your data very seriously. As such, we promise to:
- Only collect data from you that is relevant to your physiotherapy treatment and administration purposes
- Not pass on your personal data to any third-parties for marketing purposes.
- Not sell, rent, or exchange your personal information with any third party for commercial reasons
- Contact you and get your consent if we need to communicate with other health professionals (such as your doctor) about your care.
- We maintain registration with the Information Commissioner’s Office, the UK’s independent body set up to uphold information rights. Visit: www.ico.org.uk.
- We follow strict security procedures in the storage and disclosure of information to prevent unauthorised access in accordance with the UK data protection legislation
Should you have any concerns about your personal data or you wish to have information about the personal data we hold about you, you can contact us at admin@physio2ucarlisle-g5a2p0l3zm.live-website.com
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Your Data Protection Rights under the GDPR:
You have the right to:
- Access any of the information that we collect plus any other content that forms part of your patient record, including notes and expect to be able to read them and understand what they mean without expert medical knowledge.
- Know if your personal information has been forwarded to a third-party (such as a fellow healthcare professional, consultant, or GP.)
- Have any invalid information about you corrected.
- Request that your physiotherapist stops sending you any marketing information.
- Ensure that any profiling that is undertaken using your personal data is fair, appropriate, statistically valid and transparent.
- Be notified if critical information about you was inappropriately accessed and was deemed to be a critical breach.
- Not to have your personal information transferred outside the EU.
Consent
Patients are required to consent to assessments & treatment modalities. Clinicians expect to be treated with the respect & will not tolerate aggressive or abusive behaviour.
Termination of Therapy
Physio2Ucarlisle Ltd reserves the right to terminate therapy at their discretion.
Physio2Ucarlisle Ltd reserves the right to amend these terms & conditions from time to time.
